Shipping Policy

Last updated: August 2026

At Analiova, every order is handled with care so your products reach you quickly and safely.

1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed Monday through Friday are generally processed the same or next business day. Orders placed on weekends or Canadian statutory holidays will begin processing on the next business day.

Processing times may be extended during periods of high order volume, promotions, or holidays.

2. Shipping & Delivery

We currently ship to eligible addresses across Canada.

Our standard estimated delivery time is:

Standard Shipping: 3–5 business days

Shipping fees, including any available free-shipping offers, are displayed at checkout before you complete your purchase.

Delivery estimates begin once your order has been processed and shipped. They are estimates and are not guaranteed delivery dates.

Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, carrier disruptions, high-volume periods, or other logistical delays.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

If you have not received your confirmation email, please check your spam or promotions folder before contacting us.

4. Lost or Missing Packages

If your package has not arrived within the expected delivery timeframe, please contact us at info@analiova.com with your order number.

If tracking indicates that your package has been delivered but you have not received it, please contact us so we can review the shipment information and, where appropriate, investigate the matter with the carrier.

We will work with you to determine an appropriate solution based on the circumstances.

5. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at info@analiova.com.

Please provide:

• Your order number
• A description of the issue
• A clear photo of the damaged product or packaging, where applicable

Once reviewed, we will work with you to provide an appropriate resolution in accordance with our Refund Policy and applicable consumer protection laws.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at info@analiova.com.

If your order has not yet been processed or shipped, we will make reasonable efforts to update the address. However, we cannot guarantee that changes can be made once processing has begun.

If a package cannot be delivered due to an incorrect or incomplete address provided at checkout, please contact us so we can review the situation.

7. Delivery Delays

Although most orders arrive within the estimated timeframe, occasional delays may occur.

Carrier delays, severe weather, peak shopping periods, transportation disruptions, and other circumstances outside our reasonable control may affect delivery times.

If your order is significantly delayed, please contact us and we will assist you in reviewing its status.

8. Shipping Restrictions

We currently ship to eligible Canadian addresses.

Certain remote locations, territories, P.O. boxes, or other destinations may have limited shipping options or require additional delivery time.

Available shipping methods and any applicable charges will be displayed at checkout.

9. Contact Us

If you have questions regarding shipping, tracking, or your order, please contact:

Analiova
Email: info@analiova.com
Website: analiova.com

We aim to respond to customer inquiries within 24 hours.