Refund policy
Refund Policy
Last updated: August 2026
At Analiova, we stand behind our products and want you to feel confident with your purchase. In addition to any rights you may have under applicable Canadian consumer protection laws, we offer the following 30-Day Money-Back Guarantee.
1. Our 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible orders placed directly through analiova.com.
If you are not satisfied with your purchase for any reason, contact us within 30 days of your purchase date to request a refund.
This guarantee is offered in addition to any rights or remedies you may have under applicable Canadian consumer protection laws.
2. Eligibility
To be eligible under our 30-Day Money-Back Guarantee:
- Your refund request must be submitted within 30 days of the original purchase date
- Your order must have been placed directly through analiova.com
- You must provide your name and order number so we can verify your purchase
- Orders purchased through third-party retailers or unauthorized sellers are not covered by Analiova's 30-Day Money-Back Guarantee
3. No Return Required
For refunds approved under our 30-Day Money-Back Guarantee, you are not required to return the product unless we specifically inform you otherwise in exceptional circumstances.
In most cases, you will not need to ship anything back to us.
4. How to Request a Refund
To request a refund, contact us at info@analiova.com and provide:
- Your full name
- Your order number
- A brief explanation of your request
Our customer support team will normally respond within 1–2 business days.
5. Refund Processing
Once your refund has been approved, it will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank, credit card company, or payment provider.
Analiova cannot control processing delays caused by financial institutions after a refund has been issued.
6. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at info@analiova.com.
Please include:
- Your order number
- A description of the issue
- A photo of the damaged, defective, or incorrect item where reasonably possible
After reviewing the issue, we may provide a replacement or refund at no additional cost, as appropriate.
Nothing in this policy limits any rights or remedies available to you under applicable Canadian consumer protection laws.
7. Lost or Missing Packages
If your package has not arrived within the expected delivery timeframe, please contact us at info@analiova.com.
If tracking indicates that the package was delivered but you have not received it, contact us so we can review the shipment details and, where appropriate, investigate the matter with the shipping carrier.
We will work with you to determine an appropriate resolution based on the circumstances.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at info@analiova.com.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
If your order has already been processed, your request may instead be handled according to our 30-Day Money-Back Guarantee.
9. Abuse & Fair Use
Our guarantee is intended to allow customers to purchase with confidence.
We reserve the right to review refund requests that show reasonable signs of fraud, abuse, manipulation, or repeated misuse of our refund policy.
Where permitted by applicable law, requests determined to be fraudulent or abusive may be denied.
This provision does not limit any rights or remedies available to consumers under applicable law.
10. Consumer Rights
This Refund Policy and our 30-Day Money-Back Guarantee provide additional benefits and do not replace, restrict, or exclude any mandatory rights you may have under applicable Canadian federal or provincial consumer protection laws.
11. Contact Us
If you have questions about a refund or your order, contact us at:
Analiova
Email: info@analiova.com
Website: analiova.com
We aim to respond to customer inquiries within 1–2 business days.