Privacy Policy

Last updated: August 2026

1. Overview

At Analiova, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit analiova.com, make a purchase, contact us, or otherwise interact with our services.

We handle personal information in accordance with applicable Canadian privacy laws.

2. Information We Collect

When you visit our website, make a purchase, or interact with our services, we may collect:

• Your name
• Email address
• Billing and shipping address
• Phone number
• Order and purchase information
• Payment and transaction information
• IP address
• Browser and device information
• Pages viewed and interactions with our website
• Information you provide when contacting customer support or subscribing to marketing communications

Payment information is processed securely by our payment providers. Analiova does not directly store your full credit or debit card details.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Process payments
• Send order confirmations, tracking information, and shipping updates
• Provide customer service
• Process refunds and resolve order issues
• Prevent fraud and protect our website
• Improve our products, website, and customer experience
• Analyze website traffic and performance
• Send promotional emails where you have provided the required consent
• Comply with applicable legal and regulatory requirements

We collect and use personal information only for purposes that are reasonably necessary to operate and improve our services.

4. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our business, including:

• Shopify and e-commerce service providers
• Payment processors
• Shipping and logistics providers
• Email and marketing platforms
• Analytics providers
• Fraud prevention and security providers
• Customer support providers

These third parties may process personal information on our behalf in order to provide their services.

We may also disclose personal information where required by applicable law, regulation, legal process, or governmental request.

5. International Data Processing

Some of our service providers may process or store personal information outside of Canada.

As a result, your information may be subject to the laws of the jurisdiction where it is processed or stored and may be accessible to courts, law enforcement, or governmental authorities in accordance with applicable laws.

We take reasonable steps to work with service providers that maintain appropriate safeguards for personal information.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Operate and secure our website
• Remember your preferences
• Understand how visitors use our website
• Analyze website traffic and performance
• Improve our services
• Support advertising and marketing activities where permitted

You may control or disable certain cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of the website.

7. Email Marketing

If you subscribe to our newsletter, opt in during checkout, or otherwise provide the required consent, you may receive promotional communications from Analiova.

These communications may include product information, special offers, promotions, and other marketing content.

You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

Unsubscribing from promotional emails will not prevent you from receiving necessary transactional communications, such as order confirmations, shipping updates, or customer service messages.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Process and maintain transaction records
• Fulfill legal and regulatory obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Our online store is hosted on Shopify, and payment transactions are processed through secure payment providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Subject to applicable Canadian privacy laws, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to certain uses of your personal information, where applicable
• Opt out of marketing communications
• Ask questions or raise concerns regarding how we handle your personal information

To exercise your rights, contact us at info@analiova.com.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children in circumstances where parental or other authorization is required by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us.

12. Third-Party Links

Our website may contain links to third-party websites or services.

Analiova is not responsible for the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, or applicable legal requirements.

When changes are made, we will update the “Last updated” date at the top of this page.

Where required by applicable law, we may provide additional notice regarding material changes.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact:

Analiova
Email: info@analiova.com
Website: analiova.com

We aim to respond to customer inquiries within 24 hours.